terms and conditions

Scope of Application

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These General Terms and Conditions (GTC) apply to all contracts, deliveries and other services between Space-Labs and its customers that are concluded or ordered via the online shop, by email or by post.

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Any deviating, conflicting or supplementary terms and conditions of the customer shall not apply unless Space-Labs has expressly agreed to their validity in writing.

 

Contractual Partner

Please refer to our LEGAL NOTICE

 

Conclusion of Contract

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The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.​

By clicking the order button, you submit a binding order for the goods contained in your shopping cart. We will promptly confirm receipt of your order by email. The purchase contract shall only be concluded once we accept your order by issuing an order confirmation or by dispatching the goods.

 

Prices and Payment Terms

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All prices include statutory VAT unless otherwise stated. Payment can be made via PayPal, bank transfer or invoice. Payment is due immediately.

 

Delivery and Shipping

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• Delivery shall be made to the shipping address provided by the customer during the ordering process.

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• Deliveries are available within Germany and to the countries offered by Space-Labs. Information regarding available delivery areas and applicable shipping costs can be found in our online shop or will be provided by email.

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• The delivery time is specified in the respective product description. Unless a different delivery period is stated, delivery will take place within 3 to 7 business days after conclusion of the contract or, in the case of advance payment, after receipt of payment.​

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• If delivery is delayed for reasons beyond the control of Space-Labs, in particular due to force majeure, governmental measures, strikes, supply shortages or other unforeseeable events, the delivery period shall be extended accordingly. The customer will be informed promptly of any significant delays.

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• A delay in delivery does not entitle the customer to revoke or withdraw from the contract unless the statutory requirements for doing so are met. The customer's statutory rights, particularly in the event of a significant delivery delay attributable to Space-Labs or following the unsuccessful expiry of a reasonable additional period for delivery, shall remain unaffected.​

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• If an ordered item is permanently unavailable, the customer will be informed immediately. Any payments already made will be refunded without undue delay.

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• Partial deliveries are permitted insofar as they are reasonable for the customer. No additional shipping costs will be charged to the customer as a result.

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• If the goods cannot be delivered due to incorrect or incomplete delivery information provided by the customer or due to an unsuccessful delivery attempt, the customer shall bear the costs of redelivery, provided that the failed delivery was the customer's responsibility.

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• For consumers, the risk of accidental loss or accidental deterioration of the goods shall pass to the customer only upon delivery of the goods to the customer or to a person authorised to receive them.

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• For business customers, the risk shall pass upon handover of the goods to the transport company commissioned to carry out the delivery.

 

Retention of Title

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The goods shall remain our property until full payment has been received.

 

Right of Withdrawal

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Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period shall be fourteen (14) days from the day:

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• On which you or a third party designated by you, other than the carrier, takes possession of the goods or, in the case of a single order comprising several goods, the last of the goods;

• In the case of partial deliveries, on which you or a third party designated by you takes possession of the last partial shipment or the last item.

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To exercise your right of withdrawal, you must inform us:​

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Space-Labs | Halle 10 Montageservice

Im Feld 10, 46519 Alpen | Veen

Germany

Telephone: +49 176 61463310
Email: info@space-labs.de

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by means of a clear statement (e.g. by letter or email) informing us of your decision to withdraw from this contract.

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To meet the withdrawal deadline, it is sufficient for you to send your notification exercising your right of withdrawal before the withdrawal period expires.

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Consequences of Withdrawal

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If you withdraw from this contract, we shall reimburse all payments received from you, excluding delivery costs, without undue delay and no later than fourteen (14) days from the day on which we receive notification of your withdrawal.

​We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you incur any fees as a result of this reimbursement.

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We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent back the goods, whichever occurs first.

​You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen (14) days from the day on which you notify us of your withdrawal from this contract.

The deadline is met if you dispatch the goods before the fourteen-day period has expired.

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You shall bear the direct costs of returning the goods unless otherwise agreed.

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You shall only be liable for any diminished value of the goods if such diminished value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

 

Exclusion or Premature Expiry of the Right of Withdrawal

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The right of withdrawal does not apply to contracts concerning:

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• Goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs (Section 312g (2) No. 1 of the German Civil Code (BGB)).

 

For digital content that is not supplied on a tangible medium, the right of withdrawal shall expire prematurely if the consumer has expressly consented to the commencement of contract performance before the withdrawal period has expired and has acknowledged that they will lose their right of withdrawal once contract performance begins.

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Warranty

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• The statutory warranty provisions shall apply unless otherwise stipulated in these General Terms and Conditions.

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• The statutory warranty rights shall apply in full to consumers.

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• For business customers, the warranty period for defects in newly manufactured goods shall be one year from delivery, to the extent permitted by law. This limitation does not apply to claims arising from intentional or grossly negligent breaches of duty, damages resulting from injury to life, body or health, or cases in which mandatory statutory provisions provide for longer limitation periods.

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• Business customers are required to inspect the delivered goods immediately upon receipt and to notify us in writing of any apparent defects without undue delay. Hidden defects must be reported in writing immediately upon discovery. If the customer fails to provide proper notification of defects, the statutory provisions shall apply, in particular Section 377 of the German Commercial Code (HGB).

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• In the event of a justified defect claim, we shall, at our discretion and to the extent permitted by law, provide subsequent performance either by repairing the defective goods or by delivering replacement goods.I f subsequent performance fails or is unreasonable, the customer's further rights shall be governed by the applicable statutory provisions.

 

Liability

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• ​We shall be fully liable for damages resulting from intentional acts or gross negligence, as well as for damages resulting from injury to life, body or health.

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• In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely, our liability shall be limited to the foreseeable damage typical for the contract at the time the contract was concluded.

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• In all other cases, liability for damages caused by slight negligence shall be excluded to the extent permitted by law.

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• The above limitations of liability shall not apply:

  • To claims under the German Product Liability Act (Produkthaftungsgesetz);

  • In cases where a guarantee has been expressly assumed;

  • In cases of fraudulent concealment of a defect;

  • In all cases where liability is mandatory under applicable law.

 

• Where we provide technical concepts, designs, software, prototypes or other development services, such services shall be based on the information and requirements provided by the client.

• The client is responsible for checking the suitability of the services for their intended purpose before putting them into use.​ To the extent permitted by law, we shall not be liable for damages resulting from insufficient testing or improper use. 

 

• The client shall bear sole responsibility for any content, data, drawings, specifications or other documents provided by them. We shall not be liable for damages or legal infringements resulting from incorrect or incomplete specifications provided by the client.

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• To the extent that our liability is excluded or limited, such exclusion or limitation shall also apply in favour of our legal representatives, employees, agents and other persons engaged by us to fulfil our contractual obligations.

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Data Protection

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Our Privacy Policy can be found under Privacy Policy.

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Final Provisions

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• The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), insofar as this is not contrary to mandatory statutory provisions.

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• If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship shall be the registered office of the provider. Mandatory statutory exclusive places of jurisdiction shall remain unaffected.

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• Should any individual provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by the applicable statutory provisions. The same shall apply in the event of any omission or regulatory gap.

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• Individual agreements between the contracting parties shall take precedence over these General Terms and Conditions, provided that they have been made in writing or in text form.

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